1. Eligibility for Returns
We accept returns within 7 days of delivery for most items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the order number and proof of purchase.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or made-to-order pallets
- Pallets that have been used, modified, or damaged after delivery
- Clearance or final sale items
- Gift cards
3. Inspection Upon Delivery
Please inspect your order upon delivery. If you notice any damage or issues, contact us within 48 hours so we can resolve it quickly.
4. Refund Timeline
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
5. Shipping Costs
Original shipping charges are non-refundable. If your return is approved, return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective item.
6. Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, we’ll make it right. Please contact us within 48 hours of delivery with photos of the issue. We may offer a replacement, store credit, or full refund—at no additional cost to you.
7. How to Request Support
To start a return or request a refund, please reach out to our support team with your order number and details of the issue. We're here to help!